HouseKeeping – Communication.
We have not realized that other departments and not just the Front Office are involved in the hotel, in guest communication.
A simple example, a guest has contracted a Late Check-Out, I wonder, does the Housekeeper know it?, or an Early Check-In, or an EcoFriendly, …, does the cleaner know?
In Class One, we have established a communication system in which all these tasks are reported both to the Housekeeper with a special Booking of those services that affect them, as well as the cleaners themselves who have to intervene in said services.